These Terms of Service ("Terms") govern your use of the Paurtal platform and services. By accessing or using Paurtal, you agree to be bound by these Terms.
1. Definitions
- "Platform" refers to the Paurtal web application, APIs, and related services
- "User" refers to any individual or entity that accesses or uses the Platform
- "Customer Data" refers to data you upload, process, or generate through the Platform
- "WhatsApp Data" refers to messages, contacts, and conversations processed through WhatsApp Business API
2. Account registration
To use Paurtal, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
You must be at least 18 years old and have the legal authority to bind your organization to these Terms.
3. Acceptable use
You agree to use Paurtal only for lawful purposes and in compliance with:
- All applicable local, national, and international laws
- Meta's WhatsApp Business Policy and Commerce Policy
- WhatsApp's anti-spam and messaging guidelines
- Applicable data protection regulations (POPIA in South Africa, applicable laws in Cameroon)
You must not:
- Send unsolicited messages or spam through the platform
- Use the platform for illegal, harmful, or fraudulent activities
- Attempt to access other users' accounts or data
- Reverse engineer, decompile, or disassemble the platform
- Use the platform to store or transmit malicious code
- Exceed rate limits or abuse API access
- Resell access to the platform without an Enterprise agreement
4. WhatsApp Business API compliance
Use of WhatsApp through Paurtal is subject to Meta's terms. You are responsible for obtaining proper opt-in consent from your customers before sending WhatsApp messages. Paurtal is not responsible for actions taken by Meta against your WhatsApp Business account due to policy violations.
5. Subscription and payments
Paurtal offers paid subscription plans. By subscribing, you agree to pay the fees associated with your selected plan. Fees are billed in advance and are non-refundable except as required by law.
We reserve the right to change pricing with 30 days notice. Continued use after a price change constitutes acceptance of the new pricing.
6. Free trial
We may offer a free trial period. During the trial, you have full access to platform features. At the end of the trial, your account will require a paid subscription to continue. We will not charge you automatically without your explicit consent.
7. Data ownership
You retain all rights to your Customer Data. Paurtal processes your data solely to provide our services. We do not sell, share, or use your data for purposes other than operating the platform.
You grant Paurtal a limited license to process your data as necessary to provide the services described in these Terms.
8. Intellectual property
The Paurtal platform, including all software, design, content, and trademarks, is owned by Paurtal. These Terms do not grant you any rights to our intellectual property except the limited right to use the platform under your subscription.
9. Service availability
We strive for 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance with advance notice when possible. We are not liable for service interruptions caused by factors beyond our control, including internet outages, third-party service failures, or force majeure events.
10. Limitation of liability
To the maximum extent permitted by law, Paurtal's total liability for any claims arising from these Terms or your use of the platform is limited to the fees you paid in the 12 months preceding the claim.
Paurtal is not liable for indirect, incidental, consequential, or punitive damages, including lost revenue, lost data, or business interruption.
11. Termination
Either party may terminate these Terms at any time. You may close your account through the platform settings. We may suspend or terminate your account if you violate these Terms.
Upon termination, you may request an export of your data within 30 days. After 30 days, we will delete your data in accordance with our Privacy Policy.
12. Governing law
These Terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved through arbitration in Johannesburg, South Africa.
13. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated via email or platform notification at least 30 days before taking effect.
14. Contact
Questions about these Terms? Contact us at legal@paurtal.com.