Paurtal ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information we collect
Information you provide
- Account information: Name, email address, phone number, company name, and billing information when you create an account
- WhatsApp Business data: Messages, contacts, and conversation data processed through our platform on your behalf
- Payment information: Transaction records processed through integrated payment providers (MTN MoMo, Orange Money, Paystack)
- Support communications: Messages you send to our support team
Information collected automatically
- Device information (browser type, operating system, device identifiers)
- Usage data (features accessed, pages viewed, actions taken)
- Log data (IP address, access times, referring URLs)
- Cookies and similar tracking technologies
2. How we use your information
- Provide, operate, and maintain our platform
- Process transactions and send related information
- Send administrative messages, updates, and security alerts
- Respond to support requests and inquiries
- Monitor and analyze usage patterns to improve our services
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
3. Data processing and WhatsApp
When you connect your WhatsApp Business account to Paurtal, we process messages and contact data as a data processor on your behalf. You remain the data controller for your customer data. We process this data solely to provide our services and do not sell or share it with third parties for their own purposes.
All WhatsApp data is processed in compliance with Meta's WhatsApp Business API terms and the WhatsApp Business Data Processing Terms.
4. Data storage and security
Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures including:
- TLS 1.3 encryption for all data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Automated backup and disaster recovery procedures
5. Data retention
We retain your data for as long as your account is active or as needed to provide services. If you close your account, we will delete your data within 90 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).
6. Your rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict processing of your data
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at privacy@paurtal.com.
7. Third-party services
We integrate with third-party services to provide our platform. These include:
- Meta (WhatsApp Business API): Message delivery and management
- Payment processors: MTN MoMo, Orange Money, Paystack for transaction processing
- Cloud infrastructure: For hosting and data storage
- Analytics providers: For usage analysis and platform improvement
Each third party processes data according to their own privacy policies.
8. International data transfers
Paurtal operates in Cameroon and South Africa. Your data may be transferred to and processed in either country. We ensure appropriate safeguards are in place for all international data transfers.
9. Children's privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date.
11. Contact us
If you have questions about this Privacy Policy, contact us at:
privacy@paurtal.com